FREE WORLDWIDE SHIPPING | 60-DAY RETURN POLICY | 2 YEAR WARRANTY

FREE WORLDWIDE SHIPPING | 60-DAY RETURN POLICY | 2 YEAR WARRANTY

Return Policy

 

Received a faulty item?

We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team who will get this sorted for you. 

 

Need to return something?

Let’s face it, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. Yawn. But don’t panic, here at FLŌA we’ve worked hard to ensure this process is as seamless as possible.

 

FLŌA Return Policy 

Something not right? No problem. Let us know and we’ll get it straightened out.

FLŌA does not currently offer exchanges - just refunds!

Item(s) must be unworn & unwashed. You know what we mean guys; keep it free of stains and signs of wear. All labels must still be attached to return the goods.

We do not accept underwear and socks. If they are returned, the item(s) will be sent back to you.

Item(s) cannot be returned if the care label has been cut/removed.

If you are returning bikini bottoms, it must be in it's original packaging, all tags still attached and the hygiene slip must still be in place.

All items are thoroughly inspected before any action is taken.

You have 30 days from the date you received your items to make a return.  

Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

If you need more information on registering your return contacts FLŌA customer support

 

Pop-up store returns policy 

Any items purchased from a FLŌA event (i.e. pop-up store) cannot be returned for a cash refund. Store credit will be issued for the full amount of the item(s) returned.

 

Still not sure on our returns policy? Drop us a message!

 

How do I return my items?

The following countries are currently eligible for free returns:

  • Australia
  • Austria
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • New Zealand
  • Netherlands 
  • Norway
  • Sweden
  • United Kingdom
  • United States of America

* All other countries are subject to returns shipping costs which may vary. 

* Channel Islands are not eligible for free returns.

You have up to 60 days to initiate your return from the moment your FLŌA order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

Follow these simple steps to register your return

  • Head to our Returns Portal here
  • Enter your order number (e.g. #UK12345) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.
  • Select which item(s) you are returning and why.
  • Confirm your original delivery information (amend if needed).
  • Select the method you’ll be returning your order by (you will also see your nearest drop-off point).
  • You may be prompted to download a returns label - simply attach to your parcel and take to your nearest drop-off point.

Please do not panic if you are not prompted to download a returns label, some couriers do not require this. Don’t forget to include your ‘keep me safe inside’ label which you’ll find in your package!

Items from separate orders cannot be returned within the same package, combining orders will slow down the refund process!

Returns that are booked in the portal separately cannot be returned in the same package. 

In the unlikely event you have received a faulty item, please get in touch with support

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. 

 

Can I exchange my item?

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. 

We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible. This will usually be within 5-7 working days of you posting the return with your chosen returns service. 

If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund. 

 

Have you received my return yet?

UK Returns

Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll be in touch by email once the return has been processed to confirm your refund. 

International Returns 

Depending on the service & country you're returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 

If your return is marked as delivered, sit tight, our returns team will be in touch to confirm your refund ASAP! 

 

I have received a faulty item

In the event you have received a defective item, please contact us immediately with the following information:  

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Size Guide